Frequently Asked Questions

1. What is the return and refund policy

At IAMSHINING, we pride ourselves on the quality and craftsmanship of our custom handmade designs. Due to the personalized nature of our products, we do not accept returns. However, if there is a quality issue with your item, we are committed to making it right.

1. Quality Issue Replacements

• Replacement Policy: If your item has a quality issue, such as being broken or defective, we will deliver a new one to you.
• 30-Day Exchange Policy: You have 30 days after receiving your item to request an exchange if there is a quality issue.

2. Eligibility for Replacement

• Quality Issues: To be eligible for a replacement, your item must have a quality issue, such as being broken or defective. You will need to provide evidence of the issue.
• Request Process: To start a replacement request, please contact us at hi@iamshining.com.

3. Replacement Process

• Contact Us: If your request is accepted, we will send you a new item. In some cases, you may need to return the defective item to us.
• Customer Support: You can always contact us for any return or replacement questions at hi@iamshining.com.

4. Damages and Issues

• Inspect Your Order: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

5. Exceptions / Non-Returnable Items

• Non-Eligible Returns: Certain circumstances, such as personal preference changes or buyer’s remorse, are not eligible for return or replacement.

2. Do you ship worldwide?

Absolutely! Enjoy free shipping on all orders over 39 Euros worldwide.

3. How long will my package take to arrive?

Our personalized designs are handmade with care and attention to detail. Please allow 3-7 working days for your order to be processed and prepared for shipping.

We offer international shipping, and you can expect to receive your package within 12-17 working days after it has been dispatched. So it may take 3-5 weeks before you receive your package, depending on your country.

4. The package was crushed, and my hair claw is ruined. Can I apply for a refund?

We’re truly sorry for the inconvenience. While we strive to ensure safe delivery, damages can sometimes occur during international shipping despite our best efforts.

Rest assured, we will send you a new hair claw package ASAP to make up for this. We hope this helps improve your experience.